Terms & Conditions
Tracking Your Order:
Once your product is dispatched, we'll promptly send you an email with your tracking number and the courier company's name. You can also log into your account at Imanesouq.com and click on 'My Account' to track your order's status. Please note that tracking may start 24 hours after dispatch.
Payment Method:
At Imanesouq.com, we offer various convenient payment methods, including credit cards, debit cards, net banking, wallets, UPI, QR, PayPal, and reward points. Additionally, we provide Cash on Delivery for easy payment. Happy shopping!
Chat Feature:
Our chat feature is designed to assist you with any website-related queries. Please note that we may temporarily disable the chat service without notice. Chat conversations may be stored for future reference, but logs won't be accessible to users. Friendly conversation is encouraged, and solicitations or unlawful content are prohibited.
Pricing and Availability:
Prices and availability on Imanesouq.com may change without notice. Prices include UK pound currency and GST but exclude delivery charges, which apply for orders below £499. Shipping is free for orders above £1199. Physical store or other website prices may differ.
Delivery Information:
Orders may be shipped in multiple shipments. Delivery typically takes 0-6 business days from order placement. Estimated delivery times are provided, but unexpected delays may occur. If a product is out of stock or there are delivery delays, you'll be notified via email. We strive to deliver on time but cannot compensate for damages or losses. For further assistance, contact [email protected].
Orders & Shipping
Once we receive your order, we'll quickly send you an email to let you know we've got it. As soon as your order is on its way, we'll notify you again by email, thus accepting your order. If you've opted for Cash on Delivery, we'll send you an order confirmation email. Your order isn't confirmed until you return that email or confirm via mobile. Please note, we might not ship all parts of your order at the same time. Before we hand your items over to our reliable delivery partners, we make sure to inspect and package them well. Our delivery team is dedicated to getting your order to you asap. If they struggle to find your address or can't deliver at a suitable time, they'll contact you to sort it out. Just a heads up - we usually send orders off within 2 business days, not including Sundays and public holidays. You won't have to pay any shipping charges on orders worth £499 or more. But, if your order is below £499, a small fee of £5 will be applicable as shipping charges. Please note, we're currently shipping only within the UK. So unfortunately, international shipping isn't available at the moment. Once you've placed your order, please allow us about 7 to 10 days to get your package to you. We promise it'll be worth the wait!
Contact Us
Address: Suite 4070 Unit 3A, 34-35 Hatton Garden, Holborn, London EC1N 8DX
Phone: +442034323282
Email: [email protected]
Refunds & Cancellation
Order Cancellation Guidelines
Hey there, we understand that sometimes you might need to cancel your order. Don't worry, we're here to help! You can easily cancel your order as long as it hasn't been shipped yet. All you need to do is drop us an email at [email protected] and our friendly customer support team will assist you. Once we acknowledge your cancellation request, we'll process your refund within the next 7 business days. Just keep in mind, if your order has already been shipped, we won't be able to cancel it. Hope that helps! If you have other concerns, feel free to reach out.
Return & Refund Guidelines
We're all about ensuring you have a great shopping experience with us at Imanesouq.com. However, we can't accept product returns or give refunds unless these conditions are met: - The item was damaged during delivery. - There is a defect with the product. - The shipped item is not what you ordered. If any of these applies to you, please send us an email with pictures of the damaged or incorrect product ASAP. Make sure you do this within our specified timeframe to get your return request accepted. Wanting to return part or all of your order? No problem, but remember to let us know within 48 hours of receiving your items. You can do it by dropping us an email at [email protected]. In case you’re wondering, no returns are accepted if: - You've already used the product. - The product seal is broken. - The product's serial number has been tampered with. Once we get your returned item, Imanesouq.com will take a look to determine the validity of your claim. Hope this clarifies things! Thanks a ton for your understanding and cooperation!
Insurance
Just so you know, our company will take care of transit insurance for your products. This coverage will keep your goods protected right up to the moment you accept delivery. Isn't that great?